Shipping & Returns
We require 1-3 business days to process an order. This does not include the shipping time. We ship our orders across Canada via Canada Post. You will be emailed a tracking# once your order has shipped.
Editing An Order
Please note that once an order has been submitted, it is final. No adjustments can be made. This includes redeeming a coupon, adding or removing product, reversing a prioritized charge, etc. If, for any reason, an order needs to be adjusted, the order will be cancelled in the system and the 10% fee will apply (please read about the return/cancellation policy for details).
Coupon Codes and Specials
Coupon codes and specials cannot be combined. One code can be used at a time and does not apply to sale items.
Return Policy – In Store
Thanks for shopping at Serenity Birth Studio &Babyshop! If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with tags on. Your item must be in the original packaging. For returns without receipts, exchanges will be issued in the form of a store credit, so you can shop and choose a replacement at your leisure.
What is not eligible for Return?
- Diapers (cloth & disposable), underwear and breast pads cannot be returned or exchanged for hygienic reasons.
- Discontinued or clearance items, Custom Bras, DVDs, books are also FINAL SALE.
- Bras and Tanks may be returned, up to 30 days from the date on the packing slip or sales slip; provided that they have only been tried on and not worn or washed and are in “as new condition”. Please note “as new condition” refers to both the product and its packaging. For hygienic reasons, bras and tanks sent back in not “as new condition” will be returned to you without reimbursement.
A store credit will be issued so you can shop and choose a replacement at your leisure. Product(s) must meet Eligibility conditions.
Shipped Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Policy – Online Orders
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with tags on. Your item must be in the original packaging. Click Here to Fill out a Return Request Form to complete your return, it’s fast and simple! Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a few days (depending on your card issuer’s policies).
For returns without receipts, exchanges will be issued in the form of a store credit, so you can shop and choose a replacement at your leisure.
Any products that you receive from Serenity Birth Studio Inc. in a damaged or defective state must be reported within 10 days of receipt. Serenity Birth Studio Inc. will replace a product that was received damaged or defective and reported within 10 days with an exact product replacement only.
Products received in error (wrong product) must be returned (at the expense of Serenity Birth Studio Inc.) in the same condition and packaging in which they were receivedwithin 30 days of purchase for a refund. These products MUST be returned in their original packaging and in the same condition in which they were received. This refund will be processed back to the account used or as a refund back to the original credit card used for the transaction for the purchase price. No refunds will be issued for any outdated, used, or damaged items (except for items that were received damaged and reported within 10 days of receipt). No refunds will be issued for shipping charges. Items that are not shipped back in the original packaging will have 25% deducted from the refund. No refunds or exchanges will be approved after 60 days.
In the event that a Serenity Birth Studio Inc. product is mistakenly listed at an incorrect price, Serenity Birth Studio Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Serenity Birth Studio Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Serenity Birth Studio Inc. shall issue a credit to your credit card account in the amount of the incorrect price.